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The Forrester Wave™: Strategic Portfolio Management Tools, Q3 2017

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The Total Economic Impact™ Of ServiceNow*

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Forrester: The Total Economic Impact of ServiceNow Customer Service Management

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Forrester: Total Economic Impact of Developing Business Applications on the Now Platform*

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Gartner: Rethinking CRM Customer Service Fundamentals for a New Age

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Gartner: Modernizing HR Service Delivery for the Digital Workforce

*An April 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow.