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ServiceNow® Cookies Policy

Effective as of May 24, 2018

ServiceNow, Inc. (“ServiceNow” or the “Company”) respects the privacy of visitors to its Website (as defined in our Privacy Statement). The ServiceNow Cookies Policy (the “Policy”) applies to the ServiceNow Website and describes the information we collect by automated means through the use of information gathering tools, such as cookies and web beacons.

Cookies

Cookies are small pieces of information or text that are issued to your computer when you visit a website and are used to store or track information about your use of the site.

ServiceNow uses both session‑based and persistent‑based cookies. Session‑based cookies exist only during your web session and expire when you close your internet browser. Persistent‑based cookies are files that stay in one of your browser's subfolders until you delete them manually or your browser deletes them based on the duration period contained within the persistent cookie's file.

ServiceNow uses cookies for several reasons. Some cookies are strictly necessary to enable core site functionality. We refer to these as “required” cookies. For example, we may use required cookies to authenticate your access to various areas of our Website. Other cookies allow us to enhance your browsing experience, tailor content to your preferences, and make your interactions with our Website more meaningful. We refer to these as “functional” cookies. For example, we may use functional cookies to determine whether you have visited our Website before and inform us about site features in which you have interest, thereby permitting us to better tailor our Website content. Functional cookies also allow us to analyze Website traffic so we can measure and improve performance and speed up your searches.

In addition to required and functional cookies, some third parties issue cookies through our Website to serve ads that are relevant to your interests based on your browsing activities. These third parties may also collect your browser history or other information to determine how you reached our Website and the website you visit when you leave our Website. Information gathered through these automated means may be associated with the personal information you previously submitted on our Website.

Do Not Track

While ServiceNow attempts to honor do not track (“DNT”) instructions we receive from your browser, we cannot guarantee that ServiceNow will always respond to such signals, in part because of the lack of common industry standard for DNT technology. We continue to monitor developments in DNT technology and stay apprised of DNT industry standards as they evolve.

Web Beacons

Web beacons (also known as internet tags, pixel tags, and clear GIFs) are clear electronic images that can recognize certain types of information on your computer, such as the type of browser used to view a website page, when you viewed a particular site linked to the Web beacon, and a description of a site tied to the Web beacon. Certain pages on our Website may contain such Web beacons, which the Company uses to operate and improve the Website.

IP Addresses

An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our Website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and the geographic regions of our visitors.

Your Choices

You can stop cookies being downloaded to your computer by selecting the appropriate settings on your browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.  You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org. You may also opt out of certain functional and advertising cookies by clicking on our Cookie Preferences. Please note that this does not opt you out of being served generic ads. In addition, without cookies you may not be able to take full advantage of our Website features.

Contact Information

To ask questions or comment about our information practices, please contact us at: privacy@servicenow.com.

You may also write to us at:

ServiceNow, Inc 

Attn: Legal
2225 Lawson Lane
Santa Clara, CA 95054
United States

Or

ServiceNow Nederland B.V.
Attn: Legal
Hoekenrode 3
1102 BR Amsterdam
Netherlands

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