AI and automation leads to 30% cost reduction
Mphasis provides a wide range of infrastructure and application services—including architecture, development, integration, and application management
Mphasis’ industry-specific X2C2™ framework smartly transforms enterprises with speed, innovation, and personalization by harnessing the power of cognitive technologies and rich data resident in enterprises. Its Front2Back™ transformation strategy leverages state-of-the-art reference frameworks and capabilities of agile transformation for quick and cost-effective results that compound over time.
In addition, Mphasis’ Service Transformation solutions offer an integrated approach of people, process, and technology to enable enterprises to achieve scalable, digital, future-ready operations.
Mphasis understands the need to simplify IT operations and move away from legacy IT management systems, tools, and products
In line with its service transformation strategy, Mphasis understands the critical need to simplify IT operations and move away from legacy IT management systems, tools, and products. The aim is to deliver business-friendly infrastructure services for tomorrow’s enterprise in an “always on” world. Mphasis builds agile, nimble, and secure organizations.
To this end, Mphasis’ InfraGenie™—a state-of-the-art, artificial intelligence (AI) enabled platform—predicts, diagnoses, and resolves infrastructure issues before they even happen. Armed with cutting-edge, self-managing predictive analytics and diagnostic tools, InfraGenie™ empowers seamless management of infrastructure operations across industries by providing:
- Secure and compliant integration for a single source of truth
- Scalability with true multi-tenancy
- Minimal tool maintenance costs and effort through cloud-based services
- Mobile-enabled interface for end users
- Standardized and compliant service management in application and infrastructure environments across physical, virtual, and multi-cloud deployments
- Service delivery aligned to business goals across the IT stack
- Rapid onboarding for new clients/tenants
- Automation and analytics for consistent and reliable monitoring
Mphasis chose ServiceNow because it wanted a cloud-based, high-performance, and shared management core platform
InfraGenie™ is a platform that calls for a partner with demonstrated capabilities for now and the future. Born in the cloud, ServiceNow fits the bill for a high-performance and shared management core platform.
Fueled by AI and automation, Mphasis could dramatically lower customers’ costs, improve availability and customer experience, and drive business growth.
InfraGenie™ is built around five pillars–monitoring, event correlation, ITIL service management, analytics, and automation. Built on a plug-and-play philosophy (instead of reap-and-replace), it offers end-to-end IT operations management, including end user services and apps and infra operations.
Automation and artificial intelligence lie at the heart of InfraGenie’s success. ServiceNow event correlation dramatically reduces monitoring noise to get actionable information that rapidly diagnoses and resolves service issues. Its integrated AI engine resolves issues with zero touch and zero impact to deliver the following business benefits.