ServiceNow workflows and automation eliminate manual tasks, allowing IT to support more changes
A key benefit of ServiceNow has been removing the company’s reliance on external contractors. Today, an in-house team is empowered to drive compliance, delivery, and innovation. In just three months, Syntrus Achmea’s release volume has increased by around 50%, as intelligent workflows and automation eliminated manual tasks and enabled the team to support a significant increase in the number of changes.
“ServiceNow immediately boosted our performance and our experience, which has proven that you can make a quantum leap in a very short period,” says Martijn.
The change has been noticed by the senior leadership team, who, according to Martijn, “are amazed at how many things the IT team has been able to execute at the same time.”
Syntrus Achmea implements ServiceNow Project Portfolio Management to move beyond IT and serve the business more efficiently
Introducing ServiceNow® Project Portfolio Management is the next step for Martijn’s team, to move beyond prioritisation and planning within IT to bring visibility and control over demand, resources, and project portfolios across the business. The implementation request came directly from Syntrus Achmea’s board, as a result of the success of the IT transformation initiative.
The project portfolio has already increased by approximately 50% as the IT team incorporates additional initiatives such as residential projects and smart buildings.
“We’re in a new position as an IT team as a result of using ServiceNow,” says Martijn. “We can now coordinate, manage, and control a vast number of projects simultaneously. The business is no longer bypassing IT, but actively involving us in delivering key projects.”
Syntrus Achmea looks to extend the use of ServiceNow to become a transformation partner across multiple areas of the business
Syntrus Achmea is now exploring additional ways to use ServiceNow across multiple areas of the organisation. Martijn states, “We’ve fired up the ambition of the business, which sees IT as an energetic collaboration partner and a force for positive change.”
For the IT team, it’s rewarding to be recognised and valued. Martijn says, “My team is being actively sought out to contribute to project scoping and steering requirements, and the board looks for our approval before signing off on significant initiatives.”
Given the highly regulated environment in which Syntrus Achmea operates, Martijn also sees a big opportunity to create a control framework to continuously monitor, prioritise, and automate the IT controls required to ensure compliance.
“With ServiceNow, we haven’t delivered a technology project, but a total transformation programme,” says Martijn. “Developing bespoke systems to bring control, structure, and best practice might sound like the ideal approach, but the result needs to be as good as the market standard. ServiceNow is that standard.”