TAPCO breaks down barriers to ensure seamless communication among devices in the field and maintenance teams. With ServiceNow to pilot Connected Operations, TAPCO removed manual processes and established digital workflows.
Leading the traffic and parking industries
TAPCO manufactures, services, and distributes a wide range of products aimed at the traffic and parking industries. Based in Wisconsin and founded in 1956, the business has a broad customer base, working with transportation departments across the US. As a North American leader in the traffic and parking industries, TAPCO’s next-generation Intelligent Transportation Systems (ITS) include Intelligent Warning Systems (IWS), connected vehicle technology, and BlinkLink® traffic device-monitoring software.
The digitization of road safety
The global road safety market is expected to grow at a compound annual rate of 11.2% between 2020 and 2027. This growth is attributed to the emergence of breakthrough technologies, as well as a greater demand for road safety among the public. TAPCO is pioneering the adoption of IoT in the traffic and parking industries, hoping to contribute to a move towards zero traffic-deaths in the future. Shifting the model for operations as a service provider is transforming how the business manages its operations and service.
Automated and connected back office
A pilot of ServiceNow Connected Operations enables TAPCO to bring Intelligent Signal Operations efficiency in line with product innovation. The engagement replaces the existing manual process, where a service agent identifies product failures, searches customer records, and dispatches an ITS technician.
The process is automated, traceable, and connected. It creates, for the first time, a connected operation.