For the first time, operations and development are combined into a single technology stack. Marcel explains the rationale: “Previously, projects or tasks were thrown over the wall between teams. Today, through ServiceNow, we have one technology platform that brings together the entire process, and all the elements in the chain of delivery.”
Marcel’s team is embracing a T-shaped professional model, through which members draw on a wide range of experience, but can drill down if required using in-depth knowledge and skills. Visual boards offer an intuitive, graphical interface to manage tasks, while automation speeds up testing and approvals to accelerate development time.
Marcel explains: “We’ve created self-steering teams that are empowered to work in an agile way, and are adding value to the business by creating new apps and services. Team members are keen to expand their roles and welcome the opportunity to develop their careers.”
VIVAT uses ServiceNow to strengthen compliance and risk management capabilities
Compliance and risk management are critical for VIVAT due to the highly regulated nature of the financial services industry.
VIVAT uses the Now Platform to support compliance and risk management by storing and providing real-time status of IT controls. Failed controls are identified and flagged for immediate remediation through automation, minimizing risk. Additionally, automated audit reports dramatically reduce the cost and effort of demonstrating compliance.
“ServiceNow helps ensure full governance, providing instant access to the indicators that matter and the ability to control associated processes,” explains Marcel. “I can prove our compliance to regulations in seconds through detailed audit reporting.”
VIVAT plans to increase innovation throughout its operations and development processes with the help of ServiceNow
Following the optimization of its operations, service delivery, and project development, VIVAT is looking ahead to innovation-led initiatives such as blockchain, virtual reality, neural networks, and machine learning.
“Our business transformation over the past two years has been amazing,” says Marcel. “We have ambitious plans and, working with ServiceNow, we’ll be able to accelerate our pace of change and strengthen our leadership in the financial services market.”