CORINIUM: The Customer Experience Perspective

 

In a Corinium Global Intelligence study commissioned by ServiceNow, 55% of the surveyed executives said they would be seen as a strategic business leader if they could achieve the right mix of customer experience (CX) improvements, financial outcomes, and future‑proofing of customer service.  

This white paper shares survey results and recommendations on:

  • Mapping the customer journey
  • Delivering customer self‑service options
  • Closing the loop to eliminate service gaps
  • Mitigating customer service issues proactively
  • Using analytics and AI to improve CX

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// Commenting on 02/23/2020 (Author -- Pranaya) // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 (Author -- Pranaya) // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch