A Study to Measure Cost Savings and Business Benefits
This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It provides a framework to help readers evaluate the potential benefits and costs of investing in the solution.
Forrester constructed a composite organization representative of the interviewed companies and their customer service transformations using ServiceNow. The composite organization:
Business Value of ServiceNow Customer Service Management, an April 2019 commissioned study conducted by Forrester Consulting on behalf of ServiceNow.