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Analyst Report

Improved IT productivity, performance, and savings

Forrester finds a benefit of $22.7M in three years

Forrester Consulting determined the Total Economic Impact™ of IT applications—and ServiceNow believes that the results were impressive. The study* delivers a framework to evaluate the real world customer experience and economic impact of switching to ServiceNow, including a $4.2M infrastructure savings over three years with a 7 month payback and a 229% ROI.

Download to discover how switching to ServiceNow can help IT:
  • Achieve 20% Increase in IT fulfiller efficiency
  • Reduce high priority incidents by 25%
  • Raise employee productivity and see a 25% increase of CSAT scores
  • Increase project performance and automation of 20% of services

*The Total Economic Impact™ Of ServiceNow IT Applications, a commissioned study conducted by Forrester Consulting on behalf of ServiceNow, dated June 2019.

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