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CX in 2019: The Necessity for Humanized Customer Engagement

The bar for delivering outstanding customer experiences continues to be raised. Customers aren't content with only comparing the experience delivered by your company versus your peers. They will compare it to their — and others' — experiences with the best companies across all industries. How can you foster positive customer service interactions and fully resolve customer requests to raise your odds of clearing the bar?

We'd like to invite you to join ServiceNow and their guest, Paul Greenberg, President of The 56 Group. Paul will provide practical guidance on how to create more satisfied customers and establish lasting positive impressions.

In this webinar, you'll learn:

  • Why humanization is important – and how it's different than personalization
  • Why both are necessary to deliver high‑quality, customer‑desired outcomes
  • What cultural attributes, along with technology and systems, support success in serving customers

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