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From Experience to Loyalty: Shifting Your Customer Mindset Matters

Experiences represent a moment in time. Loyalty is enduring. Loyalty is also voluntary. Organizations that recognize the power of loyal customers see customer service as a strategic asset, not a cost center.

We'd like to invite you to join this webinar featuring Nitin Badjatia, Head of Business Strategy for Customer Service Management at ServiceNow, and Kathy Neff, Product Marketing Director at ServiceNow, to gain insights on:

  • Creating an effortless experience for your customers and agents
  • Delivering end‑to‑end value for your customers with a team sport mindset
  • Driving proactive engagement to ensure long‑term loyalty
  • Appraising the long‑range impact of AI on your CX strategy

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