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What’s new in the New York release

Get work done from anywhere with powerful innovations in enterprise mobile, intelligence, and workspaces.

New innovations in mobile, intelligence, and workspaces

Break down silos, provide frictionless employee service, and increase productivity. The Now Platform New York release delivers new innovations in enterprise mobile, intelligence, and workspaces.

Change the way you work.

Now Mobile app makes it easier to get work done

Make work life as great as real life

With Now Mobile, employees can find answers and get stuff done across IT, HR, facilities, finance, legal, and other departments—all from a modern mobile app powered by the Now Platform.

Try the Now Mobile app

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Remove the friction from everyday work. For the first time, employees can find answers and get stuff done across IT, HR, facilities, finance, legal, and other departments - all from a modern mobile app. Now Mobile is powered by the Now Platform and available as a fully native iOS or Android app.
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ServiceNow Onboarding app improves employee onboarding

Get new employees day one ready

Deliver great new hire experiences and accelerate productivity with Mobile Onboarding. From a single native mobile app, employees can complete tasks, view content, and get help across departments.

Virtual Agent with NLU increases productivity

Engage employees on the go

Improve technician productivity by. Virtual Agent uses simple, human language to give employees the help they need, when they need it—without calling the service desk.

Service Owner Workspace helps you optimize IT services

Make better decisions with deeper insights

Optimize the service delivery experience with purpose‑built workspaces. Get a consolidated view of the information that matters to facilitate meaningful decisions and actions.

CSM helps you proactively solve customer issues

Proactively solve customer problems

Automatically detect issues, notify customers, and assign the right teams to fix problems with Proactive Customer Service Operations, a new enhancement to Customer Service Management.

Finance Operations Management speeds up financial close

Power your finance transformation

Empower your accounting team with workflows and automation. Finance Operations Management is a new product that reduces risk and accelerates the financial close process.

More innovations in the New York release

IT OPERATIONS MANAGEMENT

Monitor ITOM Health on the go

Identify and respond to service health issues faster with mobile ITOM Health notifications.

SECURITY OPERATIONS

Reduce vulnerability risk

Identify vulnerabilities and prioritize remediation options with Vulnerability Solution Management.

IT ASSET MANAGEMENT

Optimize your SaaS investments

Gain visibility into consumption and eliminate wasted spend with SaaS License Management.

IT BUSINESS MANAGEMENT

Find that next big idea

Capture, manage, and act on user ideas with Innovation Management.

Now Platform New York release includes 650+ innovations

About our releases

Explore answers to frequently asked questions about ServiceNow releases.

What is your release schedule?
We deliver two major releases each year, typically in March and September.

How do you name releases?
We name our releases after global cities in alphabetical order. The current release is New York, and the previous release was Madrid.

How long do you support releases?
We support both the current release and the one prior. We encourage customers to stay up to date with the latest release to benefit from new innovations and enhancements.

Do you provide detailed information about your releases?
We publish full product documentation for each release. Our documentation suite includes detailed information about all products, apps, features, and capabilities included in the release.

What upgrade assistance do you provide?
We offer extensive upgrade resources and guidance to support your successful implementation. You can access planning checklists, best practice guides, release notes, and more through the Customer Success Center.

Are releases available before market launch?
The Early Availability program is an opportunity for existing customers to upgrade instances to a new release before market launch. By participating, you can take advantage of new features as soon as they are released, upgrade quickly, and report issues and feedback promptly.

Grow your skills and network with Now Creators

Join the Now Creators movement

Discover how Now Creators and Now Learning helps you expand your network, enhance your credibility, and connect with other passionate people using the Now Platform to create a better world of work.

Try the ServiceNow Onboarding app

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Enable new hires to complete tasks, view content, and get help across departments. Mobile Onboarding is powered by the Now Platform and available as the ServiceNow Onboarding app, a fully native iOS or Android app.
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Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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