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Demand Management

Your employees want their requests completed now. But before you meet the demand, you need a big‑picture view of all requests to determine the right investments to make.

ServiceNow Demand Management centralizes strategic business and IT requests, streamlining the investment decision process for new products, services, repairs, and enhancements. From a single dashboard you get visibility into project health, cost, and portfolio performance, along with the ability to centralize, collect, and prioritize all demand. You get the ability to assess, manage, and accurately forecast demand for products and services.

Demand Management Demo

ServiceNow Demand Management

Demand Management Demo

Demand Management Screenshot

ServiceNow Demand Management

Demand Management Screenshot

Benefits to Your Enterprise

With demands filtering in from a multitude of sources and delivered via many channels, IT executives often cannot access all the information that they need to make informed, strategic investment decisions. And even if they can collect all the data that they need, contrasting one demand against others can be challenging, as well as ensuring that the right stakeholders are involved in the decision‑making process.

Integrate into Delivery Applications

Leverage delivery applications, such as ServiceNow Change Management, ServiceNow Agile Development, and Project Portfolio Management (PPM)

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Inform Executive Investment Decisions

Make, manage, and validate future investment decisions based on strategic requests from the business

Analyze demand trends and operational activities over time across all products and services

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Provide Stakeholder Visibility

Ensure that the right people can evaluate, score, and rank requests, validating the associated business cases with an automated stakeholder register

Use timeline visualizations to show all existing requests across the organization, and configurable bubble charts to enable stakeholders to compare requests based on common metrics such as risk ratings, return on investment, and cost

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