ServiceNow™ Service Catalog enables organizations to charge forward with their digital transformation and deliver a wide range of products and services through a modern and user‑friendly storefront. Users enjoy greater self‑service satisfaction and faster request fulfillment just as they do on their favorite consumer sites.
The Service Catalog codelessly automates workflows and approvals to enable organizations to improve the customer experience, accelerate service delivery and reduce operational costs. The Service Catalog's APIs make using internal portals easy – no heavy scripting or customization required.
With a centralized service catalog, users can request new catalog items, IT services, project requirements, product enhancements, office supplies, or any other business service –all from one user‑friendly portal.
System administrators can use the intuitive user interface to add items and item‑specific details and forms, along with corresponding workflows so services are delivered promptly and all compliance conditions are met.
Service Catalog workflows enable administrators to easily define a complex, multi‑step process for fulfilling and approving the request. Each catalog item can have a unique workflow and business rules with built‑in automation.
Define workflows by using the graphical workflow editor to:
Manage multiple service catalogs that provide services to different teams within your organization, such as IT, Human Resources, and Facilities. Users will be able to access multiple catalogs from a single homepage, search across all catalogs, or search directly within each catalog.
The same catalog item can also be made available across multiple catalogs and categories. For example, a laptop carrying case can be available from both Laptops and Cases as well as from Accessories categories.
ServiceNow Service Catalog provides you with an option to save catalog items to your wish list and visit them later to complete the ordering process.
An example would be ordering a laptop with a specific configuration that requires a list of software to be installed. Adding the software to your wish list allows you to revisit the complete order before proceeding to checkout. Partially entered data is also saved when you add items to your wish list.
Minimize delays and track request activity using the ServiceNow notification system and automatic audit trail. Requestors and approvers can check status anytime, and managers can handle approvals using email or any smart mobile device.
The Service Catalog item designer enables non‑administrators to create, maintain, and publish catalog items. A structured design and publishing process ensure consistent usage.
The item designer is best suited to managing items that have basic questions, approvals, and tasks. Catalog editors can use the catalog item designer to create, modify, and publish items within their categories. For example, a facilities team leader can manage a Facilities category.
Catalog administrators can write automated tests to validate their catalog items in the Automated Test Framework (ATF). The ATF allows you to build automated test cases across the platform and reuse them multiple times.
Test cases can be bundled together into Test suites to test more meaningful and end‑to‑end use cases. Including the Service Catalog front end in the ATF provides a powerful mechanism to automate test cases centered around customer facing services, such as record producers and catalog items.
The framework allows you to build test cases around the following aspects of the Service Catalog:
ServiceNow Service Catalog makes diagnostics and troubleshooting easy. Some of the troubleshooting capabilities included in the Service Catalog are:
Get detailed insights into all the Client Scripts, UI Policies, and Data Lookups that are executing on a catalog item.