Resource Management
ServiceNow Resource Management helps project and resource managers create plans, request staffing for projects, and assign people to specific tasks. It provides a consolidated view of staff availability, allocation, and capacities for all work tracked in any ServiceNow application, including projects, incidents, problems, changes, and even custom applications built on the ServiceNow Platform.
Introducing ServiceNow Resource Management
Introducing ServiceNow Resource Management
Benefits to Your Enterprise IT
Staffing costs are one of the largest components of any IT budget, and yet significantly more management effort is expended on infrastructure than on these expensive resources. Effective management of resources and accurate forecasting of resource needs are constant challenges at any enterprise. Resource Management delivers total resource visibility to project managers, resource managers, and IT and business executives. It also enables accurate resource forecasting.
Optimize IT Staff Allocation
See which resources are available at any given time
Distribute tasks with an understanding of existing resource workloads
Enable anyone on staff to add tasks and view planned work on a calendar
View resource utilization with built‑in reporting and dashboards
Match Resources with Requirements
Enable more precise alignment of resources with requests using calendars and schedules
Provide granular and flexible control over factors affecting resource availability, with support for enterprise‑defined allocations for administrative, operational, and planned work
Enable Better Resource Analysis and Forecasting
Analyze resource requirements quickly and easily using integration with ServiceNow Project Portfolio Management
Show actionable, real‑time resource forecasting for all IT work and projects through integration with ServiceNow IT service automation applications
