Service Mapping
You deliver services your business needs to engage customers, streamline operations, and empower employees. These services have to be robust and responsive – or business suffers. But without an accurate understanding of the service topology, you cannot determine which business services are affected by component‑specific changes, failures, or performance issues. And manually mapping services is time‑consuming and produces maps that quickly become out‑of‑date.
Creating an accurate, service‑aware view of infrastructure and keeping it up‑to‑date is a challenge, particularly with conventional, manual approaches. Our patented “top‑down” approach to service mapping discovers and maps the relationships between IT components, including cloud services, that comprise specific business services, even in dynamic, virtualized environments. ServiceNow® Service Mapping continuously monitors hybrid IT infrastructure for service‑affecting changes and updates service maps in real time.
Get a Clear Picture of Business Services and the Hybrid IT Infrastructure Underlying Them, Without Putting Pen to Paper
Get a Clear Picture of Business Services and the Hybrid IT Infrastructure Underlying Them, Without Putting Pen to Paper
Create Focused Service Maps, Starting With the Service Entry Points
Create Focused Service Maps, Starting With the Service Entry Points
Service Map Planner Accelerates Service Mapping Deployment Work by Structuring, Streamlining, and Centralizing It
Service Map Planner Accelerates Service Mapping Deployment Work by Structuring, Streamlining, and Centralizing It
Gain Visibility into Your Services and the Underlying Hybrid Infrastructure
Quickly create accurate service maps that show the mix of applications, IT components, and cloud services that support a business service and how they are related, and automatically update the service maps as changes occur across hybrid IT infrastructure.
Become Service-Aware
Extend the ServiceNow CMDB to be service‑aware by automating the creation and maintenance of accurate end‑to‑end service maps across hybrid infrastructure
Increase availability of key business services by prioritizing component‑specific incidents based on the impact to the business service
Gain Instant Visibility of Service Health and Availability
Equip IT staff to respond quickly and efficiently to critical business issues
Reduce mean time to recovery (MTTR) through rapid isolation of underlying causes of service‑impacting problems — avoiding inefficient “war‑room” scenarios
Understand the Business Impact of Change
Determine how change management processes impact the availability of critical business services by correlating problems with recent change activities
Quickly understand if a detected change is approved or not, if an approved change has been deployed correctly and potential cascading changes are required, prior to approving a change request
Dramatically Simplify Service Continuity Planning
Know what needs to be included in data center migration efforts and which IT components need to be replicated in a backup data center to guarantee service continuity
Automate the creation and maintenance of accurate business service topology maps to ensure that there are no omissions that could compromise continued service operation
