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Success Navigator

Achieve your business outcomes faster! Get a personalized, step-by-step action plan that’s based on the implementation practices of thousands of successful ServiceNow customers.

Why use the Success Navigator?

By answering a few questions, you’ll get personalized action plans that support your implementation, budget, and management plans. This saves you time and gives you peace of mind that you’re on the right track.

Follow a proven, phased approach

The four Success Pillar assessments map to the phases of a customer-proven ServiceNow journey. Let the Success Navigator guide you from defining your vision all the way to driving adoption.

Accelerate enablement and implementation

You’ll have what you need to educate your team and business partners or stakeholders quickly on the most important activities to complete.

Discover other prescriptive resources for success

Your organization will achieve successful outcomes faster when you use your action plan along with our best practices and resources from ServiceNow experts.

What types of questions will I need to answer?

The Success Navigator includes short questions that will help us assess your organization’s digital transformation readiness. The questions cover business goals, transformation leadership, ServiceNow foundations, and change management.

What will I get from the Success Navigator?

You’ll get action plans you can use immediately to help you prepare and assign resources, set due dates, and keep track of what’s next.

Success Pillars – Your journey from vision to value

Our short assessments are based on the four ServiceNow Success Pillars—the must-do activities that have been proven to accelerate and increase the value you get from ServiceNow. In one to three minutes, you’ll get action plans based on the implementation practices of thousands of our most successful customers.

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  • Success Pillar 1
    State and measure your business goals
    If you’re ready to sharpen your vision, develop business cases, and refine your ServiceNow roadmap, start here.
    Success Pillar 2
    Actively lead your business transformation
    Want to accelerate your ServiceNow transformation? Get ready for simple workflow redesign, digitized business services, and strong partnerships.
    Success Pillar 3
    Get your ServiceNow technology foundations right
    When it’s time to lay a solid technical foundation for your ServiceNow implementation, take this assessment.
    Success Pillar 4
    Create user excitement, drive adoption
    With everything else in place, you’re ready to build great user experiences and quicken adoption through your organization.